Terms & conditions

Flughafen Taxi Wien provides services based on the following terms and conditions, service descriptions and price lists. Deviating terms and conditions do not apply, even if Flughafen Taxi Wien does not expressly oppose them. Deviations from these conditions require the express written approval of Flughafen Taxi Wien. A contract is only concluded if it is confirmed by Flughafen Taxi Wien

Scope of service

The scope of service is determined exclusively by the written order confirmation of Flughafen Taxi Wien or subsidiary according to the written offer of Flughafen Taxi Wien. Information contained in brochures, service catalogs, price lists and similar information is only binding to the extent that it is expressly referred to. The transport takes place according to the regulations of the StVO and the PbefG. Passengers must abide by instructions from Flughafen Taxi Wien or the chauffeur. If passengers act against the instructions, or if they represent a hazard according to the StVO, or the safety of road traffic due to impairments of the chauffeur, Flughafen Taxi Wien is entitled to exclude them from the carriage. In this case, Flughafen Taxi Wien will charge the full fare, including the fixed or kilometer price and all ancillary and special services.

Pick up at the airport (airport transfer)

Any change to the agreed pick-up time, regardless of the reason, must be reported immediately to Flughafen Taxi Wien. Damage due to a non-prompt notification shall be borne by the customer.


The prices include the statutory sales tax in the respective statutory amount. The prices valid on the day of the booking confirmation apply. Flat rates not listed in the price list can only be agreed in writing and are only valid for the agreed date and time of rental. Additional times and distances are calculated according to the valid price list. Additional costs due to delays shall be borne by the customer, unless the delays are due to a fault of Flughafen Taxi Wien or the driver. The fare includes passenger transportation with normal luggage; the transport of bulky goods requires a separate agreement.

Payment terms

Flughafen Taxi Wien reserves the right to charge a deposit of up to 50% of the total price before the start of the journey or to request a valid blank credit card issued by Flughafen Taxi Wien before accepting an order. Residual payments are due within the deadlines indicated on the invoice. For the timeliness of the payment, it depends on the receipt of the amount for unconditional disposal of Flughafen Taxi Wien. When paying by check, the claim is considered to be paid only after final full credit. Payments are always used to settle the oldest claim. If the customer is in default of payment, Flughafen Taxi Wien will charge interest at the rate of 5 percentage points above the base lending rate, subject to the assertion of further default damage. For the second and each further reminder € 10, - reminder fee will be charged. The customer reserves the right to prove less damage.

Cancellations and withdrawal

Cancellations become effective only if they are made in writing or confirmed by oral declaration of Flughafen Taxi Wien in writing. For the timeliness of written cancellations it depends on the access at Flughafen Taxi Wien. Cancellations up to and including 24 hours before the contractually agreed start of the journey are free of charge. In case of cancellations, Flughafen Taxi Wien will charge a share of the basic fare as damages. This proportion is:

- 50% for cancellations up to 12 hours
- 80% for cancellations up to 3 hours before the contractually agreed start
- 100% for later cancellations and no-show.

Expense is charged by Flughafen Taxi Wien, regardless of the timeliness of the cancellations, if they have already been incurred. The customer is expressly permitted to prove that Flughafen Taxi Wien has incurred no or less damage. Flughafen Taxi Wien reserves the right to rescind the contract in whole or in part if the customer stops his payment, becomes bankrupt or due to external circumstances it is assumed that the services are misused or the customer complies with these terms of contract violated duty.

Duties and liability of the customer

The customer shall notify Flughafen Taxi Wien immediately of any change of name, address, legal form or bank details. Likewise, the customer is obliged to provide the required information about passengers, time and place of performance. If the customer omits immediate notification, he is liable for damages that would have been avoided by timely notification. The customer undertakes not to misuse the services of Flughafen Taxi Wien, also on behalf of the passengers, in particular:

- not to disturb or hinder the performance of the service
- do not cause any damage
- not to violate criminal law
- strictly observe the smoking ban in the vehicle
- not to refuse the assumption of the fare.

If a customer violates the aforementioned obligations, Flughafen Taxi Wien is entitled to take all necessary measures to remedy the misuse. In case of culpable injury, the customer is liable to Flughafen Taxi Wien for damages.

Liability of Flughafen Taxi Wien

Flughafen Taxi Wien is liable to the customer for damages - for whatever legal reason - only in cases of intent or gross negligence as well as culpable violation of essential contractual obligations of Flughafen Taxi Wien, its legal representatives or vicarious agents. Liability for injury to life, body or health is governed by statutory regulations. In case of damage to property the liability of Flughafen Taxi Wien is limited to € 1.000,00 per passenger. For the vehicles there is a liability violation according to the respectively valid general insurance conditions. For any additional insurance the customer has to take care of himself. Flughafen Taxi Wien is not liable for missed deadlines and their economic consequences, as far as these were not caused by Flughafen Taxi Wien. This includes, for example, delays caused by:

- Traffic congestion, road closures
- Vehicle breakdowns or traffic accidents
- bad weather

Flughafen Taxi Wien shall not be liable to the Customer or Passenger for damages resulting from faulty transmission of data by the Customer.

Applicable Law and Jurisdiction

All legal relationships between Flughafen Taxi Wien and its customer are exclusively governed by Austrian law. Jurisdiction and place of fulfillment is Vienna.

Partial ineffectiveness

Should one or more of the above conditions be ineffective, the remaining conditions remain unaffected by the ineffectiveness. In place of ineffective clauses, the legal requirements apply.